Loaditude Driver App Privacy Policy

Last updated: 16 June 2026

This policy explains how the Loaditude Driver mobile app handles your data. The app is a companion for professional drivers and requires an account provided by your employer or transport operator. It is not a public marketplace. The app communicates only with the Loaditude platform over an encrypted (HTTPS) connection. It contains no advertising or analytics SDKs, and your data is never sold.

1. Data We Collect

  • Account information: the email address and PIN you sign in with, and the driver profile your operator sets up (name, account identifier, and assigned company).
  • Location: precise GPS location while you are on duty, including in the background, so dispatch can follow your run. Location is only collected while you are on duty and stops when you go off duty.
  • Photos: photos you capture as proof of collection and proof of delivery, attached to the relevant job.
  • Device push token: a notification identifier used to send you job alerts.
  • Job activity: the status updates, times, and signatures you record against your assigned jobs and runs.

2. How We Use Your Data

  • Authenticate you and show the jobs and runs assigned to you.
  • Share your location with your operator's dispatch team while you are on duty, so they can follow the run without calling you for updates.
  • Record proof of collection and delivery (photos, signatures, times) against each job.
  • Send you notifications when a job is assigned or changes.
  • Record your working time and hours.

All of this is used only to run the service. We do not use your data for advertising, and we do not track you across other companies' apps or websites.

3. Background Location

The app can use your location in the background (while the app is not open or the phone is locked) so dispatch keeps receiving updates while you drive. This only happens while you are on duty. You can turn location access on or off at any time in your device Settings under Loaditude Driver, and you can go off duty in the app to stop sharing.

4. Who We Share Data With

  • Your employer or transport operator: the company that provided your account can see your job activity, location while on duty, and the proof you capture.
  • Infrastructure providers: hosting and secure file storage providers that run the Loaditude platform on our behalf, bound to protect your data and use it only to provide the service.

We do not sell your data, and we do not share it with data brokers or advertising networks.

5. Data Security and Retention

  • All data is encrypted in transit using TLS.
  • Sign-in tokens are stored in the device secure keychain or keystore, not in plain storage.
  • Location history is retained for the period your operator configures, then removed.
  • Job records and proof of delivery are retained for the duration of your operator's subscription, subject to their legal retention requirements.

6. Your Rights

Because your account is provided and managed by your employer or transport operator, requests to access, correct, or delete your personal data are handled through them as the data controller. You can also contact us using the details below and we will help route your request.

7. Contact